FAQs

Ready To Ship wigs ship within 24-48 hours after payment.

Custom Orders upto 20 days depending on Quantity. 

Shipping Duration: from dispatch to delivery takes around 2-7 business days, for international orders.

24-48hrs for UK orders.

Fast Refund, 100% Money Back Guarantee: We accept returns for up to 10 days. After you receive your wig and are unsatisfied, you have ten days to return it to us. Ten days start from the delivery date shown on the courier company website’s tracking page. After ten days have passed, unfortunately, we do not accept returns. In addition, the insurance fee of £8 is non-refundable.

Return Process: First send us a minimum of 5 pictures and explain in details reasons for the return. After we receive your email, we’ll send you our return shipping address.

Please Note that the Item must be unused, undamaged, and in its original package.

Return Fee: Return label or return shipping fee is paid by the buyer.

We work very hard to get most orders out on time; if your order is delayed for reasons beyond our control, We’ll notify you by email or WhatsApp. The total turnaround time is five weeks maximum, so kindly bear with us; we promise that you will love your wig.

• Answer: Processing time implies to a quick fulfillment time. Let say you want your order fulfilled in a rush and don’t want to wait for the regular 20 working days; you pay extra to skip the long wait time.
• Delivery Time: This is the time it takes for the shipping company to pick up your package from us and deliver it to you. Delivery time with Royal mail, Evri, DPD, Dhl, FedEx, or UPS usually takes around 2-7 days.

• Answer: Yes, we do. Please note that the minimum order requirement for wholesale orders is five wigs. Wholesale purchases are exclusively conducted through WhatsApp. To begin, contact us on our WhatsApp number +447427801324. We’ll send you watermarked photos of our wigs for your review. You can ask questions or request a video call if you are in doubt. Once you are satisfied, we’ll send you a secured Link for payment. After payment, we’ll start producing your wholesale orders.

• Answer: Yes, you can. All our full wigs are glueless. They come with an elastic band, an adjustable strap-on, and four combs to hold it perfectly in place.

• Answer: Yes, you should wash your wig from time to time with lukewarm water and shampoo and then allow it to dry underneath the sun to avoid damp smell. 

• Answer: We strongly advice NOT to shower with it.

• Answer: Yes, but we might need more time to get this done. If you have any special requests, kindly use our website’s special request option. You can also contact us on our WhatsApp number, website 24/7 live chat support, text support, and let us know what you want, and we’ll make it for you. 

• Answer: The standard capsize is Medium Cap – Regular home tape measurement 22-22.5. We usually recommend customers to take a measuring tape and measure the circumference of their head before ordering our wigs. That way they’ll know the perfect cap size for their head. All our full lace wigs come with four combs, an adjustable strap, and a rubber band.

• Answer: Yes, Clearpay and Klarna. 

• Answer: Unless a customer specifies, we DO NOT condone putting a different price on our commercial invoice for tax purposes. Some customers may ask us to lower the price on their commercial invoice because if we put the actual website price of the wig on their commercial invoice, their package may be subject to import tax. If you do not want the actual website price of the wig to reflect on your commercial invoice/waybill for tax-exempt purposes, kindly let us know, and we’ll be glad to assist.

• Answer: Duh! Yes, we are legit. We are a registered tax-paying UK company. We are DHL business approved, Google business verified, and Instagram business verified.

• Answer: We ship worldwide. 

• Answer: We understand how anxious you are to have your merchandise, and that’s what we want too. Even though the courier tracking shows a status of “delivered,” sometimes the tracking status may not be correct. Rarely, a package is actually “lost.” So kindly wait for a few days to see if the box will show up.

Here are possible reasons and steps for you and us to take to locate your package.

1. Another household member may have received the package and placed it somewhere within the residence.

• What to do? Please check with other household members and neighbors to see if they’ve received the package.

2. The package may still be in the truck or at the local post office. Sometimes shipping companies can be petty; they use regional post offices to save going to remote locations.

• What to do? Wait a few days past the “delivered” date shown on the tracking. This same scenario has happened to us before. We waited for several days after the search showed “delivered,” The package showed up two days later.

3. The package may have been delivered to the wrong address, perhaps a nearby neighbor’s house.

• What to do? Please check with neighbors, your postal carrier, or call your post office and inquire.

4. If all the above steps fail to turn up the package, the issue may be related to stolen mail.

• What to do? First, call the shipping company and file a lost package claim. We will also initiate a “stolen mail” report with the courier company Inspector’s office. You will need to complete an affidavit affirming the package’s status as “stolen,” and the courier company inspector may contact you. In addition, you should also complete a stolen mail report, if necessary, a homeowners or renters insurance loss affidavit. You might need to file a “stolen mail” report with your local police department, so there is a record of mail theft in your area. A police officer will come out and speak with you, take photographs, look at nearby CCTV footage etc, so that his report is accurate under the law. He could also interview you, neighbors, or business owners if the delivery address were a commercial location if this has happened recently in your neighborhood. He will ask about recent deliveries and/or suspicious activity in your area. The insurance company will need a copy of his report to file an insurance claim. Mail theft is a federal crime, so they take this very seriously. As with every insurance company, a proper investigation will be carried out to determine whether the insurance claim is true or false, so please bear with us. They will check the dispatcher’s driving route, CCTV footage, and package scan location for the delivery date. Please note that all of this would take some time, so kindly allow 3-5 business days.

After investigation: if the insurance company concludes that the package is undelivered, missing, or stolen, they’ll reimburse us the total amount, and we will either send you a new wig or issue you a full refund. Please note that we have no control over these things. We are just a small company trying to serve our customers well. 

• Answer: If you have questions that are not addressed on our FAQs or any other section of our website, do not worry! Contact us through our website’s 24/7 live chat support, email support, text support, and direct phone call support. We reply within minutes.