PAYMENT POLICY
CREDIT/DEBIT CARD PAYMENT
If you are paying by credit card/debit card your billing address and shipping address must match on the card issued by your bank. If your billing and shipping address are different, we reserve the right to request for a proof of address like an ID or a utility bill. This is to protect us from fraud and credit card charge backs. If you refuse to provide an ID, we reserve the right to cancel your order.
We ship once your payment has been cleared by our credit card processing company or by Paypal.
PROCESSING AND FUFILLMENT TIME
PROCESSING TIME
This is the process of when we receive your order and payment, manufacture your custom braided wigs and ship it out of our warehouse on or before the date showing on your order confirmation invoice. Fast process or rush priority processing implies to a quicker fulfillment time such as super-fast rush priority 5 working days or rush priority 10 working days, shipping duration is NOT included.
Shipping duration refers to the time it takes for the shipping company to deliver your package to your destination. Shipping duration may vary in accordance to your location. For example, the time it takes to deliver a package to New York varies from the time it’ll take to deliver the same package to California, South Africa or Australia. Shipping duration usually takes around 2-7days.
FULFILLMENT TIME
Ready to ship fulfillment dispatch within 24 to 48 hours.
Custom wigs fulfillment dispatch within 20 days.
Please note that we don’t ship or process orders on a weekend or holiday because shipping companies might not pick up packages on weekends
SHIPMENT POLICY
- All items are shipped via Royal mail, Evri, DPD, DHL or FEDex. We will not make any attempts to ship with any other shipping courier not listed on our website.
- Please note that we may decide to use a different courier company to ship your order if the preferred courier company didn’t come to pick up on time, this is to avoid fulfillment delay. For example if you select DHL as your preferred shipper and DHL didn’t come to pick up at the schedule pick up date and time, we may use Royal mail or FedEx to ship your order. Shipping price difference will be instantly reimbursed back to you.
DELIVERY SIGNATURE
By default all our out-going parcel require customers to sign upon delivery or pick-up . We will not drop any package on your front porch unless specified buy you the customer to do so. Any loss or return package as a result of customer’s input of an incorrect shipping address will not be refunded or mailed back out without the customer paying the additional shipping and handling cost. With that being said, if you put the wrong shipping address and your order has been shipped out to the wrong address we can help you out by talking to the shipping company to update the correct shipping address as long as you agree to cover all shipping expenses levied by the courier company
CUSTOM DUTY/CUSTOM TAX
Depending on your country and it’s laws, your package may incur custom duties or import tax and we are not responsible for that. If your package incur custom duty or import tax the best way to resolve the issue is to call the courier company and they will tell you what to do. We are not liable for custom duties.
INSURANCE
We strongly advice to buy a shipping insurance to protect your package from unforeseen circumstances. When you pay for shipping insurance, your package gets insured by DHL Express, FedEx or UPS insurance. PLEASE NOTE that our insurance doesn’t cover stolen mail to porch pirates, what we cover is the shipping process from dispatch-transit-delivery. In a case of missing or stolen packages en-route to your shipping address, file a claim with the shipping company and then inform us. We’ll inform the shipping company about the claims and then wait for 3-5 business day for their response. If they confirm that the package is undelivered, lost or missing, they’ll reimburse us the full amount and we’ll send you a new wig or issue you a full refund. Please note that this could take some time to settle because the shipping company and insurance company would likely investigate the claims.